We were featured in CRMXChange magazine. Check out this great quote below and learn how i2x helps sales and service professionals reach their full potential in the article now online.

Tags: AI, communication, technology, Sales, Customer Success, Mike Allen, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

Why bite-sized learning is a win-win for the contact center and agent

Tags: Sales, Contact Center, Training, Call Center, Contact Center Manager, Agents, Contact Center Analytics, Coaching, Microlearning, Learning, call center coaching

(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen. Following on from our launch last year in Europe,...

Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, machine learning, i2x, future, innovation, tech, speech recognition, automatic speech recognition, Berlin, Team, Selling, Sales, startup, techjobs, Customer, Customer Success, Sales Agents, Contact Center, United States, Mike Allen, Contact Center Analytics, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

  (1 min read) We’re launching a research lab in order to harness real-time data analytics to improve AI augmentation for sales and customer service.

Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, Ilya Edrenkin, machine learning, future, innovation, tech, speech recognition, ASR, automatic speech recognition, Berlin, Sales, Coding, techjobs, Research, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

  (5 min read)  Challenges of a dynamic working environment Agents in service and sales are often the first point of contact for customers and therefore, the face of the company. A satisfied customer...

Tags: AI, communication, technology, i2x, future, innovation, tech, Selling, Sales, Sales pitch, Customer, Customer Success, Sales Agents, Contact Center, Contact Center Analytics, Speech Analytics, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices