i2x Launches a Research Lab

Posted by i2x Team on Jun 21, 2018 5:07:39 PM
  (1 min read) We’re launching a research lab in order to harness real-time data analytics to improve AI augmentation for sales and customer service.
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Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, Ilya Edrenkin, machine learning, future, innovation, tech, speech recognition, ASR, automatic speech recognition, Berlin, Sales, Coding, techjobs, Research, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

What Skills Do the Agents of Tomorrow Need?

Posted by i2x Team on May 30, 2018 11:34:00 AM
  (5 min read)  Challenges of a dynamic working environment Agents in service and sales are often the first point of contact for customers and therefore, the face of the company. A satisfied customer...
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Tags: AI, communication, technology, i2x, future, innovation, tech, Selling, Sales, Sales pitch, Customer, Customer Success, Sales Agents, Contact Center, Contact Center Analytics, Speech Analytics, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

How the Internet Changes the Way We Need to Sell

Posted by i2x Team on May 21, 2018 2:04:00 PM
(5 min read) The importance of a leak-free and high-throughput sales funnel What is your company’s competitive edge? In today’s world full of highly scalable products and services and its dense and...
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Tags: artificial intelligence, Michael Brehm, communication, SaaS, technology, future, innovation, tech, Prospect, Sales, Business tips, Sales pitch, Customer Success, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

3 Must-Dos to Personalize your Winning Sales Pitch

Posted by i2x Team on May 2, 2018 12:00:04 PM
(4 min read) Follow these steps to learn how to create a sales pitch that’s made for your prospect The golden bullet in online marketing and e-commerce right now is hyper-personalization. It’s...
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Tags: Prospect, Selling, Pitching, Sales, Sales tips, Business tips, Sales pitch, Contact Center Analytics, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

How To Gain a Competitive Advantage With AI

Posted by i2x Team on Apr 19, 2018 12:21:18 PM
(5 min read) Have you ever thought about what AI can do for  you, as opposed to against you? The words ‘artificial intelligence’ tend to carry a sinister weight, however, here at i2x we know that...
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Tags: AI, artificial intelligence, technology, machine learning, future, innovation, Berlin, Contest, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices