Blurred Lines - How AI and ML are Enabling Human Agents to Be More Effective and Responsive

Posted by i2x Team on Oct 15, 2018 5:44:58 PM
We were featured in CRMXChange magazine. Check out this great quote below and learn how i2x helps sales and service professionals reach their full potential in the article now online.
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Tags: Sales, Customer Success, technology, AI, Mike Allen, communication, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices

i2x is a Finalist of the new.New Festival's CODE_n CONTEST

Posted by i2x Team on Sep 11, 2018 4:43:57 PM
We're excited to announce that we're a finalist of the new.New Festival's CODE_n CONTEST this October in Stuttgart, Germany. It's exciting to be a part of the future of digital transformation and...
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Tags: Digital Transformation, AI, tech, Contest, Giveaway, innovation, Germany, startup, technology, speech recognition, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices, Contact Center Analytics

Meet i2x: Sam Brown

Posted by Nikita Marwaha on Aug 1, 2018 6:20:07 PM
(2 min read) Our team at i2x is pretty great, and we'd like you to get to know us a little better. Meet Sam.
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Tags: techjobs, technology, Contact Center, startup, Team, innovation, AI, artificial intelligence, SaaS, future, Berlin, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching

i2x Wins Place on German Accelerator Tech Program

Posted by i2x Team on Jul 30, 2018 9:47:14 AM
  (2 min read) We’re proud to announce that i2x has won a place on the German Accelerator Tech Program. The growth acceleration program supports German tech startups to enter the U.S market. It is...
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Tags: United States, startup, America, Germany, Business, technology, tech, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

i2x Launches U.S. Operations

Posted by i2x Team on Jun 22, 2018 5:01:24 PM
(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen. Following on from our launch last year in Europe,...
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Tags: Customer, United States, Customer Success, startup, Team, speech recognition, innovation, Sales, Berlin, technology, SaaS, communication, future, tech, Michael Brehm, Mike Allen, artificial intelligence, machine learning, i2x, automatic speech recognition, Selling, Contact Center, Sales Agents, techjobs, AI, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

i2x Launches a Research Lab

Posted by i2x Team on Jun 21, 2018 5:07:39 PM
  (1 min read) We’re launching a research lab in order to harness real-time data analytics to improve AI augmentation for sales and customer service.
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Tags: automatic speech recognition, SaaS, future, Michael Brehm, communication, artificial intelligence, machine learning, AI, technology, speech recognition, Ilya Edrenkin, Berlin, innovation, tech, ASR, Sales, techjobs, Coding, Research, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices

What Skills Do the Agents of Tomorrow Need?

Posted by Claudio Martay on May 30, 2018 11:34:00 AM
  (5 min read)  Challenges of a dynamic working environment Agents in service and sales are often the first point of contact for customers and therefore, the face of the company. A satisfied customer...
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Tags: Customer Success, Sales Agents, Selling, Customer, Contact Center, Sales, Sales pitch, technology, i2x, future, AI, communication, innovation, tech, conversation analysis, Speech Analytics, ai sales, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

How the Internet Changes the Way We Need to Sell

Posted by Nikita Marwaha on May 21, 2018 2:04:00 PM
(5 min read) The importance of a leak-free and high-throughput sales funnel What is your company’s competitive edge? In today’s world full of highly scalable products and services and its dense and...
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Tags: Business tips, Sales pitch, Sales, Prospect, technology, innovation, communication, future, SaaS, tech, Michael Brehm, artificial intelligence, Customer Success, conversation analysis, Speech Analytics, ai sales, ai customer service, Call Center Analytics, voip call center, customer service automation, call center coaching, Call Center metrics best practices

Meet i2x: Stefan Decker

Posted by Nikita Marwaha on May 15, 2018 11:45:00 AM
(2 min read) Our team at i2x are pretty great, and we'd like you to get to know us a little better. Meet Stefan.
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Tags: technology, startup, Berlin, techjobs, Coding, AI, speech recognition, innovation, machine learning, SaaS, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices, Contact Center Analytics

How To Gain a Competitive Advantage With AI

Posted by Nikita Marwaha on Apr 19, 2018 12:21:18 PM
(5 min read) Have you ever thought about what AI can do for  you, as opposed to against you? The words ‘artificial intelligence’ tend to carry a sinister weight, however, here at i2x we know that...
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Tags: AI, machine learning, artificial intelligence, future, innovation, technology, Berlin, Contest, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices

About the i2x blog

Welcome to the future, it's good.

At i2x, we’re determined to change the world one conversation at a time. If you are too, let’s talk!
We’ll be sharing more on AI and intelligent conversations on this blog, as well as phone call tips, insights into what it takes to build a smart communication tool and our brilliant Berlin-based team. If you want to read more about AI and our conversation, feel free to subscribe to our newsletter or join our waiting list if you want to be among the first to use the product.

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