i2x Launches U.S. Operations

Posted by i2x Team on Jun 22, 2018 5:01:24 PM
(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen. Following on from our launch last year in Europe,...
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Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, machine learning, i2x, future, innovation, tech, speech recognition, automatic speech recognition, Berlin, Team, Selling, Sales, startup, techjobs, Customer, Customer Success, Sales Agents, Contact Center, United States, Mike Allen, Contact Center Analytics, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

i2x Launches a Research Lab

Posted by i2x Team on Jun 21, 2018 5:07:39 PM
  (1 min read) We’re launching a research lab in order to harness real-time data analytics to improve AI augmentation for sales and customer service.
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Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, Ilya Edrenkin, machine learning, future, innovation, tech, speech recognition, ASR, automatic speech recognition, Berlin, Sales, Coding, techjobs, Research, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

How To Gain a Competitive Advantage With AI

Posted by i2x Team on Apr 19, 2018 12:21:18 PM
(5 min read) Have you ever thought about what AI can do for  you, as opposed to against you? The words ‘artificial intelligence’ tend to carry a sinister weight, however, here at i2x we know that...
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Tags: AI, artificial intelligence, technology, machine learning, future, innovation, Berlin, Contest, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices