i2x is a Finalist of the new.New Festival's CODE_n CONTEST

Posted by i2x Team on Sep 11, 2018 4:43:57 PM
We're excited to announce that we're a finalist of the new.New Festival's CODE_n CONTEST this October in Stuttgart, Germany. It's exciting to be a part of the future of digital transformation and...
Read More

Tags: AI, technology, innovation, tech, speech recognition, startup, Germany, Contact Center Analytics, Digital Transformation, Giveaway, Contest, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

Meet i2x: Sam Brown

Posted by i2x Team on Aug 1, 2018 6:20:07 PM
(2 min read) Our team at i2x is pretty great, and we'd like you to get to know us a little better. Meet Sam.
Read More

Tags: AI, artificial intelligence, SaaS, technology, future, innovation, Berlin, Team, startup, techjobs, Contact Center, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics

i2x Launches U.S. Operations

Posted by i2x Team on Jun 22, 2018 5:01:24 PM
(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen. Following on from our launch last year in Europe,...
Read More

Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, machine learning, i2x, future, innovation, tech, speech recognition, automatic speech recognition, Berlin, Team, Selling, Sales, startup, techjobs, Customer, Customer Success, Sales Agents, Contact Center, United States, Mike Allen, Contact Center Analytics, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

i2x Launches a Research Lab

Posted by i2x Team on Jun 21, 2018 5:07:39 PM
  (1 min read) We’re launching a research lab in order to harness real-time data analytics to improve AI augmentation for sales and customer service.
Read More

Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, Ilya Edrenkin, machine learning, future, innovation, tech, speech recognition, ASR, automatic speech recognition, Berlin, Sales, Coding, techjobs, Research, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

What Skills Do the Agents of Tomorrow Need?

Posted by i2x Team on May 30, 2018 11:34:00 AM
  (5 min read)  Challenges of a dynamic working environment Agents in service and sales are often the first point of contact for customers and therefore, the face of the company. A satisfied customer...
Read More

Tags: AI, communication, technology, i2x, future, innovation, tech, Selling, Sales, Sales pitch, Customer, Customer Success, Sales Agents, Contact Center, Contact Center Analytics, Speech Analytics, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices