i2x Launches U.S. Operations

Posted by i2x Team on Jun 22, 2018 5:01:24 PM
(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen. Following on from our launch last year in Europe,...
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Tags: Customer, United States, Customer Success, startup, Team, speech recognition, innovation, Sales, Berlin, technology, SaaS, communication, future, tech, Michael Brehm, Mike Allen, artificial intelligence, machine learning, i2x, automatic speech recognition, Selling, Contact Center, Sales Agents, techjobs, AI, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

What Skills Do the Agents of Tomorrow Need?

Posted by Claudio Martay on May 30, 2018 11:34:00 AM
  (5 min read)  Challenges of a dynamic working environment Agents in service and sales are often the first point of contact for customers and therefore, the face of the company. A satisfied customer...
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Tags: Customer Success, Sales Agents, Selling, Customer, Contact Center, Sales, Sales pitch, technology, i2x, future, AI, communication, innovation, tech, conversation analysis, Speech Analytics, ai sales, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

About the i2x blog

Welcome to the future, it's good.

At i2x, we’re determined to change the world one conversation at a time. If you are too, let’s talk!
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