i2x is a Finalist of the new.New Festival's CODE_n CONTEST

Posted by i2x Team on Sep 11, 2018 4:43:57 PM
We're excited to announce that we're a finalist of the new.New Festival's CODE_n CONTEST this October in Stuttgart, Germany. It's exciting to be a part of the future of digital transformation and...
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Tags: Digital Transformation, AI, tech, Contest, Giveaway, innovation, Germany, startup, technology, speech recognition, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices, Contact Center Analytics

What is the Future of Contact Center Training?

Posted by Nikita Marwaha on Aug 31, 2018 11:59:00 PM
Why bite-sized learning is a win-win for the contact center and agent
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Tags: Training, Contact Center, Call Center, Agents, Sales, Contact Center Manager, Contact Center Analytics, Coaching, Transcribing, Microlearning, Learning, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices

i2x Wins Place on German Accelerator Tech Program

Posted by i2x Team on Jul 30, 2018 9:47:14 AM
  (2 min read) We’re proud to announce that i2x has won a place on the German Accelerator Tech Program. The growth acceleration program supports German tech startups to enter the U.S market. It is...
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Tags: United States, startup, America, Germany, Business, technology, tech, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

i2x Launches U.S. Operations

Posted by i2x Team on Jun 22, 2018 5:01:24 PM
(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen. Following on from our launch last year in Europe,...
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Tags: Customer, United States, Customer Success, startup, Team, speech recognition, innovation, Sales, Berlin, technology, SaaS, communication, future, tech, Michael Brehm, Mike Allen, artificial intelligence, machine learning, i2x, automatic speech recognition, Selling, Contact Center, Sales Agents, techjobs, AI, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

What Skills Do the Agents of Tomorrow Need?

Posted by Claudio Martay on May 30, 2018 11:34:00 AM
  (5 min read)  Challenges of a dynamic working environment Agents in service and sales are often the first point of contact for customers and therefore, the face of the company. A satisfied customer...
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Tags: Customer Success, Sales Agents, Selling, Customer, Contact Center, Sales, Sales pitch, technology, i2x, future, AI, communication, innovation, tech, conversation analysis, Speech Analytics, ai sales, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

Meet i2x: Stefan Decker

Posted by Nikita Marwaha on May 15, 2018 11:45:00 AM
(2 min read) Our team at i2x are pretty great, and we'd like you to get to know us a little better. Meet Stefan.
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Tags: technology, startup, Berlin, techjobs, Coding, AI, speech recognition, innovation, machine learning, SaaS, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices, Contact Center Analytics

3 Must-Dos to Personalize your Winning Sales Pitch

Posted by Nikita Marwaha on May 2, 2018 12:00:04 PM
(4 min read) Follow these steps to learn how to create a sales pitch that’s made for your prospect The golden bullet in online marketing and e-commerce right now is hyper-personalization. It’s...
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Tags: Sales, Sales pitch, Prospect, Selling, Sales tips, Business tips, Pitching, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

Hello from i2x

Posted by Nikita Marwaha on Feb 25, 2018 10:00:00 AM
 (3 min read)  The power of human to human conversations Nothing is more powerful than human to human interaction. Did you know that despite our love of texting and emailing, calls from customers to...
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Tags: AI, Michael Brehm, i2x, future, communication, innovation, SaaS, Berlin, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

About the i2x blog

Welcome to the future, it's good.

At i2x, we’re determined to change the world one conversation at a time. If you are too, let’s talk!
We’ll be sharing more on AI and intelligent conversations on this blog, as well as phone call tips, insights into what it takes to build a smart communication tool and our brilliant Berlin-based team. If you want to read more about AI and our conversation, feel free to subscribe to our newsletter or join our waiting list if you want to be among the first to use the product.

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