i2x is a Finalist of the new.New Festival's CODE_n CONTEST

Posted by i2x Team on Sep 11, 2018 4:43:57 PM
We're excited to announce that we're a finalist of the new.New Festival's CODE_n CONTEST this October in Stuttgart, Germany. It's exciting to be a part of the future of digital transformation and...
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Tags: AI, technology, innovation, tech, speech recognition, startup, Germany, Contact Center Analytics, Digital Transformation, Giveaway, Contest, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

What is the Future of Contact Center Training?

Posted by i2x Team on Aug 31, 2018 11:59:00 PM
Why bite-sized learning is a win-win for the contact center and agent
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Tags: Sales, Contact Center, Training, Call Center, Contact Center Manager, Agents, Contact Center Analytics, Coaching, Microlearning, Learning, call center coaching

i2x Wins Place on German Accelerator Tech Program

Posted by i2x Team on Jul 30, 2018 9:47:14 AM
  (2 min read) We’re proud to announce that i2x has won a place on the German Accelerator Tech Program. The growth acceleration program supports German tech startups to enter the U.S market. It is...
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Tags: technology, tech, startup, United States, Germany, America, Business, Contact Center Analytics, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

i2x Launches U.S. Operations

Posted by i2x Team on Jun 22, 2018 5:01:24 PM
(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen. Following on from our launch last year in Europe,...
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Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, machine learning, i2x, future, innovation, tech, speech recognition, automatic speech recognition, Berlin, Team, Selling, Sales, startup, techjobs, Customer, Customer Success, Sales Agents, Contact Center, United States, Mike Allen, Contact Center Analytics, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

What Skills Do the Agents of Tomorrow Need?

Posted by i2x Team on May 30, 2018 11:34:00 AM
  (5 min read)  Challenges of a dynamic working environment Agents in service and sales are often the first point of contact for customers and therefore, the face of the company. A satisfied customer...
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Tags: AI, communication, technology, i2x, future, innovation, tech, Selling, Sales, Sales pitch, Customer, Customer Success, Sales Agents, Contact Center, Contact Center Analytics, Speech Analytics, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices