What is the Future of Contact Center Training?

Posted by Nikita Marwaha on Aug 31, 2018 11:59:00 PM
Why bite-sized learning is a win-win for the contact center and agent
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Tags: Training, Contact Center, Call Center, Agents, Sales, Contact Center Manager, Contact Center Analytics, Coaching, Transcribing, Microlearning, Learning, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices

Meet i2x: Sam Brown

Posted by Nikita Marwaha on Aug 1, 2018 6:20:07 PM
(2 min read) Our team at i2x is pretty great, and we'd like you to get to know us a little better. Meet Sam.
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Tags: techjobs, technology, Contact Center, startup, Team, innovation, AI, artificial intelligence, SaaS, future, Berlin, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching

i2x Launches U.S. Operations

Posted by i2x Team on Jun 22, 2018 5:01:24 PM
(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen. Following on from our launch last year in Europe,...
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Tags: Customer, United States, Customer Success, startup, Team, speech recognition, innovation, Sales, Berlin, technology, SaaS, communication, future, tech, Michael Brehm, Mike Allen, artificial intelligence, machine learning, i2x, automatic speech recognition, Selling, Contact Center, Sales Agents, techjobs, AI, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

What Skills Do the Agents of Tomorrow Need?

Posted by Claudio Martay on May 30, 2018 11:34:00 AM
  (5 min read)  Challenges of a dynamic working environment Agents in service and sales are often the first point of contact for customers and therefore, the face of the company. A satisfied customer...
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Tags: Customer Success, Sales Agents, Selling, Customer, Contact Center, Sales, Sales pitch, technology, i2x, future, AI, communication, innovation, tech, conversation analysis, Speech Analytics, ai sales, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

About the i2x blog

Welcome to the future, it's good.

At i2x, we’re determined to change the world one conversation at a time. If you are too, let’s talk!
We’ll be sharing more on AI and intelligent conversations on this blog, as well as phone call tips, insights into what it takes to build a smart communication tool and our brilliant Berlin-based team. If you want to read more about AI and our conversation, feel free to subscribe to our newsletter or join our waiting list if you want to be among the first to use the product.

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