Blurred Lines - How AI and ML are Enabling Human Agents to Be More Effective and Responsive

Posted by i2x Team on Oct 15, 2018 5:44:58 PM
We were featured in CRMXChange magazine. Check out this great quote below and learn how i2x helps sales and service professionals reach their full potential in the article now online.
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Tags: AI, communication, technology, Sales, Customer Success, Mike Allen, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

i2x Launches U.S. Operations

Posted by i2x Team on Jun 22, 2018 5:01:24 PM
(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen. Following on from our launch last year in Europe,...
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Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, machine learning, i2x, future, innovation, tech, speech recognition, automatic speech recognition, Berlin, Team, Selling, Sales, startup, techjobs, Customer, Customer Success, Sales Agents, Contact Center, United States, Mike Allen, Contact Center Analytics, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

i2x Launches a Research Lab

Posted by i2x Team on Jun 21, 2018 5:07:39 PM
  (1 min read) We’re launching a research lab in order to harness real-time data analytics to improve AI augmentation for sales and customer service.
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Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, Ilya Edrenkin, machine learning, future, innovation, tech, speech recognition, ASR, automatic speech recognition, Berlin, Sales, Coding, techjobs, Research, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

What Skills Do the Agents of Tomorrow Need?

Posted by i2x Team on May 30, 2018 11:34:00 AM
  (5 min read)  Challenges of a dynamic working environment Agents in service and sales are often the first point of contact for customers and therefore, the face of the company. A satisfied customer...
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Tags: AI, communication, technology, i2x, future, innovation, tech, Selling, Sales, Sales pitch, Customer, Customer Success, Sales Agents, Contact Center, Contact Center Analytics, Speech Analytics, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

How the Internet Changes the Way We Need to Sell

Posted by i2x Team on May 21, 2018 2:04:00 PM
(5 min read) The importance of a leak-free and high-throughput sales funnel What is your company’s competitive edge? In today’s world full of highly scalable products and services and its dense and...
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Tags: artificial intelligence, Michael Brehm, communication, SaaS, technology, future, innovation, tech, Prospect, Sales, Business tips, Sales pitch, Customer Success, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices