What is the Future of Contact Center Training?

Posted by Nikita Marwaha on Aug 31, 2018 11:59:00 PM
bite-size learning
Why bite-sized learning is a win-win for the contact center and agent
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Tags: Training, Contact Center, Call Center, Agents, Sales, Contact Center Manager, Contact Center Analytics, Coaching, Transcribing, Microlearning, Learning, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices

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