i2x Launches a Research Lab

Posted by i2x Team on Jun 21, 2018 5:07:39 PM
  (1 min read) We’re launching a research lab in order to harness real-time data analytics to improve AI augmentation for sales and customer service.
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Tags: AI, artificial intelligence, Michael Brehm, communication, SaaS, technology, Ilya Edrenkin, machine learning, future, innovation, tech, speech recognition, ASR, automatic speech recognition, Berlin, Sales, Coding, techjobs, Research, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

i2x wins CCW Future Camp Award 2018

Posted by i2x Team on Mar 9, 2018 3:12:38 PM
(3 min read) We were happy to be at Call Center World (CCW) in Berlin, Germany’s largest contact center conference and even happier to have won the CCW Future Camp Award 2018. In the Future Camp, our...
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Tags: AI, artificial intelligence, SaaS, future, innovation, ASR, Berlin, Team, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices