i2x Launches U.S. Operations

Posted by i2x Team on Jun 22, 2018 5:01:24 PM

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(1 min read) We’re excited to announce our expansion into the U.S. market and introduce you to our new Vice President of North America, Mike Allen.

Following on from our launch last year in Europe, we welcome Mike Allen to the team, where he will be growing our global revenue. 

 Our founder and CEO said:

 

“We’re excited to welcome Mike to the i2x team, as we continue our mission to help sales and support teams improve conversion and customer experience. As VP of North America, Mike will build our sales infrastructure to support planned growth, including increasing headcount of our own sales and customer success teams.”

 

Mike Allen, our new VP of North America said:

 

“I’m thrilled to be joining the i2x team, as we help sales and customer service teams navigate their transition into the era of automation...i2x established leadership in Europe at lightning speed, and I’m excited to expose more US brands to the future of conversion - where AI augments, rather than replaces the human touchpoint.”

 

With the speech and voice recognition market expected to reach $18B by 2023 and nearly 3.6 million sales and customer support agents in the US, it’s a great time for us to be going stateside. Kicking things off in the US, both Michael Brehm and Mike Allen are attending Customer Contact Week 2018 in Las Vegas, where we're proud to be among the finalists of the Workforce Optimization Provider of the Year award

We are looking forward to bringing the power of AI to help teams drive conversion, improve customer experience, and reduce onboarding and training time.

For more information, read our press release on our U.S. launch.

 Want to take i2x for a spin?  Book a demo!

Tags: Customer, United States, Customer Success, startup, Team, speech recognition, innovation, Sales, Berlin, technology, SaaS, communication, future, tech, Michael Brehm, Mike Allen, artificial intelligence, machine learning, i2x, automatic speech recognition, Selling, Contact Center, Sales Agents, techjobs, AI, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

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