Nikita Marwaha

Nikita Marwaha
Nikita is i2x' Content Manager and resident Londoner in Berlin. She shares the innovative tech created at i2x on our blog, website, social media channels and more. Before becoming an i2xy, Nikita worked in the space scene at NASA and ESA where she turned rocket science into a piece of cake.
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Recent Posts

What is the Future of Contact Center Training?

Posted by Nikita Marwaha on Aug 31, 2018 11:59:00 PM
Why bite-sized learning is a win-win for the contact center and agent
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Tags: Training, Contact Center, Call Center, Agents, Sales, Contact Center Manager, Contact Center Analytics, Coaching, Transcribing, Microlearning, Learning, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices

Meet i2x: Sam Brown

Posted by Nikita Marwaha on Aug 1, 2018 6:20:07 PM
(2 min read) Our team at i2x is pretty great, and we'd like you to get to know us a little better. Meet Sam.
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Tags: techjobs, technology, Contact Center, startup, Team, innovation, AI, artificial intelligence, SaaS, future, Berlin, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching

How the Internet Changes the Way We Need to Sell

Posted by Nikita Marwaha on May 21, 2018 2:04:00 PM
(5 min read) The importance of a leak-free and high-throughput sales funnel What is your company’s competitive edge? In today’s world full of highly scalable products and services and its dense and...
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Tags: Business tips, Sales pitch, Sales, Prospect, technology, innovation, communication, future, SaaS, tech, Michael Brehm, artificial intelligence, Customer Success, conversation analysis, Speech Analytics, ai sales, ai customer service, Call Center Analytics, voip call center, customer service automation, call center coaching, Call Center metrics best practices

Meet i2x: Stefan Decker

Posted by Nikita Marwaha on May 15, 2018 11:45:00 AM
(2 min read) Our team at i2x are pretty great, and we'd like you to get to know us a little better. Meet Stefan.
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Tags: technology, startup, Berlin, techjobs, Coding, AI, speech recognition, innovation, machine learning, SaaS, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices, Contact Center Analytics

3 Must-Dos to Personalize your Winning Sales Pitch

Posted by Nikita Marwaha on May 2, 2018 12:00:04 PM
(4 min read) Follow these steps to learn how to create a sales pitch that’s made for your prospect The golden bullet in online marketing and e-commerce right now is hyper-personalization. It’s...
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Tags: Sales, Sales pitch, Prospect, Selling, Sales tips, Business tips, Pitching, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

How To Gain a Competitive Advantage With AI

Posted by Nikita Marwaha on Apr 19, 2018 12:21:18 PM
(5 min read) Have you ever thought about what AI can do for  you, as opposed to against you? The words ‘artificial intelligence’ tend to carry a sinister weight, however, here at i2x we know that...
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Tags: AI, machine learning, artificial intelligence, future, innovation, technology, Berlin, Contest, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Call Center metrics best practices

Hello from i2x

Posted by Nikita Marwaha on Feb 25, 2018 10:00:00 AM
 (3 min read)  The power of human to human conversations Nothing is more powerful than human to human interaction. Did you know that despite our love of texting and emailing, calls from customers to...
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Tags: AI, Michael Brehm, i2x, future, communication, innovation, SaaS, Berlin, conversation analysis, Speech Analytics, ai sales, ai customer service, customer service automation, voip call center, Call Center Analytics, call center coaching, Contact Center Analytics, Call Center metrics best practices

About the i2x blog

Welcome to the future, it's good.

At i2x, we’re determined to change the world one conversation at a time. If you are too, let’s talk!
We’ll be sharing more on AI and intelligent conversations on this blog, as well as phone call tips, insights into what it takes to build a smart communication tool and our brilliant Berlin-based team. If you want to read more about AI and our conversation, feel free to subscribe to our newsletter or join our waiting list if you want to be among the first to use the product.

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