Celebrating International Women's Day 2018

Posted by i2x Team on Mar 13, 2019 11:23:09 PM
In celebration of International Women's day, we profiled some of our wonderful team and their career advice to their younger selves. Take a look at some of their words of wisdom.
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Tags: Women In Tech, Team

Blurred Lines - How AI and ML are Enabling Human Agents to Be More Effective and Responsive

Posted by i2x Team on Oct 15, 2018 5:44:58 PM
We were featured in CRMXChange magazine. Check out this great quote below and learn how i2x helps sales and service professionals reach their full potential in the article now online.
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Tags: AI, communication, technology, Sales, Customer Success, Mike Allen, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

i2x is a Finalist of the new.New Festival's CODE_n CONTEST

Posted by i2x Team on Sep 11, 2018 4:43:57 PM
We're excited to announce that we're a finalist of the new.New Festival's CODE_n CONTEST this October in Stuttgart, Germany. It's exciting to be a part of the future of digital transformation and...
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Tags: AI, technology, innovation, tech, speech recognition, startup, Germany, Contact Center Analytics, Digital Transformation, Giveaway, Contest, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

What is the Future of Contact Center Training?

Posted by i2x Team on Aug 31, 2018 11:59:00 PM
Why bite-sized learning is a win-win for the contact center and agent
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Tags: Sales, Contact Center, Training, Call Center, Contact Center Manager, Agents, Contact Center Analytics, Coaching, Transcribing, Microlearning, Learning, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics, Call Center metrics best practices

Meet i2x: Sam Brown

Posted by i2x Team on Aug 1, 2018 6:20:07 PM
(2 min read) Our team at i2x is pretty great, and we'd like you to get to know us a little better. Meet Sam.
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Tags: AI, artificial intelligence, SaaS, technology, future, innovation, Berlin, Team, startup, techjobs, Contact Center, Speech Analytics, ai customer service, voip call center, call center coaching, conversation analysis, ai sales, customer service automation, Call Center Analytics